Privacy Policy & Data Pledge
Last Updated: July 2026
At PrismHub AI, we treat your prompts, source code, agent configurations, and proprietary workflows as strictly confidential corporate intellectual property. This Privacy Policy details how we handle user data and enforce enterprise security.
1. Information We Collect
We collect information strictly necessary to provide high-quality, enterprise-grade services to our users. This includes:
- Account Information:Full name, email address, company details, billing info, and credential sets provided upon sign up.
- Usage Metadata:We monitor latency metrics, dynamic router selections, prompt patterns, token volume, and billing history.
- Integrations:Configuration tokens and hooks for integrated apps (Slack, GitHub, custom VPC sandboxes).
2. How We Use Your Data
PrismHub AI processes user data exclusively for specific, lawful purposes:
- Configuring account access, managing AWS cloud infrastructure, and executing developer queries on underlying AI LLMs.
- Debugging multi-model routing paths, resolving billing incidents, and checking usage limit caps.
- Preventing systemic abuse, bot operations, security attacks, and protecting corporate IP.
3. Zero Training Pledge (IP Isolation)
PrismHub AI guarantees that none of your workspace prompts, chat logs, vectors, source code files, or API payloads are used to train underlying frontier neural models or third-party cognitive providers. Your intelligence is entirely yours.
4. Security Standards
We deploy multi-layered AWS defensive perimeter protocols to guard your account. Prompts are sanitized and encrypted at-rest using AES-256 and in-transit utilizing standard TLS 1.3 encryption. Dynamic sandboxes run in complete network isolation.
5. Your Rights & Choices
You hold complete sovereignty over your information. At any point, you can download your complete query history, reset integration tokens, disable telemetry tracks, or request absolute deletion of your entire PrismHub AI profile. Contact support to initiate profile removal.