Refund & Cancellation Policy
Last Updated: July 2026
This policy outlines the billing terms, refund eligibility standards, and dispute protocols governing subscription tiers and computational credit allocations on PrismHub AI.
1. Subscription Billing Overview
PrismHub AI provides access to enterprise-grade third-party flagship models under various paid subscription tiers (Starter, Creator, Enterprise). Billing occurs on a recurring cycle (monthly or yearly), depending on the chosen plan setup, allowing immediate token and routing allocations.
2. Trial Period and Credit Allocation
We offer trials and clear dashboard-based tracking of token usage. To prevent fraud, systemic API depletion, and protect model stability, we do not issue refunds for any billing cycles where API resources or sandbox environments have been loaded, executed, or depleted.
3. Refund Eligibility Criteria
Refunds are evaluated on a strict case-by-case basis by our billing review department:
- Accidental Double Billing:Technical incidents on credit processing gateways resulting in redundant payments.
- Platform Incidents:Complete, unannounced service failures exceeding 72 continuous hours where developers are entirely blocked from accessing allocated credits.
- Unused Accounts:Cancellation requested within 24 hours of recurring billing, where absolutely ZERO API keys, model queries, or sandbox allocations were loaded or consumed.
4. Processing and Timelines
Approved refunds will be processed immediately through our gateway. Depending on your financial institution or credit provider, funds will appear on your balance statement within 5 to 10 standard business days.